Returns & Exchanges

At CANDY HOUSE, Inc., we want you to be completely satisfied with your electronics purchase, which is why we offer a 30-day return window for all products in their original condition. If your device isn't the perfect fit, our streamlined process ensures a quick resolution for a refund or replacement.

Return Process

• 1.
  Initiate Your Request

  Log in to your account and navigate to the order history section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack the device in its original manufacturer packaging, including all cables, manuals, and accessories to ensure a full refund.

• 3.
  Attach Shipping Label

  Print the prepaid shipping label provided via email and affix it clearly to the outside of your package, covering any previous shipping marks.

• 4.
  Ship and Track

  Drop off your package at any authorized carrier location and keep your tracking receipt; your refund will be processed within 5-7 business days of arrival at our warehouse.