Frequently Asked Questions
Everything you need to know about your CANDY HOUSE electronics experience.
Does CANDY HOUSE offer a warranty on electronic products?
Yes, all our electronic devices come with a standard 12-month manufacturer warranty covering any defects in materials or workmanship.
What is your return policy for opened items?
We accept returns within 30 days of purchase. However, opened electronics must be in original condition with all accessories and packaging to be eligible for a full refund.
How can I track my shipment?
Once your order is processed, you will receive an email with a tracking number and a link to our carrier's portal to monitor your delivery in real-time.
Are the batteries included with my device?
Most of our rechargeable electronics include the necessary internal batteries. For devices requiring external batteries, please check the 'In the Box' section on the specific product page.
Do you provide technical support if I have trouble setting up my device?
Absolutely. Our dedicated tech support team is available via live chat or email from 9 AM to 6 PM EST, Monday through Friday, to assist with any setup or troubleshooting needs.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Google Pay. For high-value electronics, we also offer financing options through Affirm.